FAQ Visa and Immigration Program Temporary residence Electronic Travel Authorization (ETA) Can I use my email address when I apply for an eTA on behalf of a client?

Can I use my email address when I apply for an eTA on behalf of a client?

Yes. However, if you enter your email address in the Contact Details section, you will receive all emails from the Government of Canada about your client’s application. You will continue to receive these emails for the period the eTA is valid (up to 5 years).

If you enter your client’s email, the Government of Canada will email them directly.

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Questions on this topic

Are there any age exemptions for eTA?

I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?

Does having an eTA automatically mean that I am allowed to enter Canada?

How long can a client stay in Canada with their eTA?

Do I have to print anything to prove that I have an eTA?

Can I withdraw my eTA application?

If my eTA is cancelled after I get one, can I travel?

What happens if I get a new passport after I have received an eTA?

My application for an eTA was refused. Can I get a refund?

My application for an eTA was refused. Is there a way I can appeal?

When should my client apply for their eTA?

Is there a way for clients to confirm the status of their eTA?

Can I review the eTA application before I submit it?

Can I make changes to my client’s eTA after it has been approved?

Is the eTA linked to a client’s passport number?

What happens if I entered the wrong passport number on my client’s eTA application form?

How long will it take to process my eTA application?

I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?

I have to submit documents for my eTA application. How can I find out what documents I need to provide?

I need to submit documents in a secure IRCC account for my eTA application. How can I do this?

What information will I get by email after I apply for an eTA?

Will IRCC email me when my eTA is approved?

Why am I not receiving any emails from IRCC about my eTA application?

I applied for an eTA on a different website. How do I verify if I have a real eTA?

What do I do if my application for an eTA is not approved right away?