常问问题 Visa and Immigration Program Temporary residence Electronic Travel Authorization (ETA) I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?

I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?

You may have used a legitimate third party service that charges more to get an eTA. These companies do not operate on behalf of the Government of Canada, but have websites that charge extra fees to give information and submit an eTA application to the Government of Canada website.

The Government of Canada does not issue refunds for extra fees charged by third party websites.

Find out if your eTA is valid

As a first step, use the eTA Check Status tool. Enter the following information:

  • eTA application number, and
  • details from the passport you used to apply
    • passport number,
    • passport country of issuance,
    • issue date, and
    • expiry date.

After submitting these details, you will see information about your eTA on the status screen. This information will confirm whether you are authorized to travel to Canada despite being charged more than $7 CAD.

If it has been more than 72 hours since you applied and if you do not see any information or get an error message when you use the Check Status tool, complete this enquiry form. Note: It can take us several days to answer your enquiry.

If, once the Government of Canada reviews your enquiry, it is confirmed that you do not have an eTA and there is no application in your name, follow these steps:

  • If you are outside of Canada:
    • contact your local police.
  • If you are in Canada:
本文是否有帮助?
这个话题的其他问题

SuperVisas 是一家在移民和公民顧問學院 (CICC) 註冊的公司。SuperVisas 不是律師事務所。

超级“云”签证网站的使用受我们的隐私政策使用条款的约束。

超级“云”签证提供的代理服务受单独的代理协议约束。

版权所有 © 2022 超级“云”签证,保留所有权利。

加拿大办公室
151 Charles St W Suite #199,
Kitchener, ON N2G 1H6
美国办公室
100 S Cincinnati Ave Suite #513,
Tulsa, OK 74103
电话
1-888-246-9856