FAQ Visa and Immigration Program Temporary residence Electronic Travel Authorization (ETA) My application for an eTA was refused. Can I get a refund?

My application for an eTA was refused. Can I get a refund?

No. All application fees are non-refundable.

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Questions on this topic

Are there any age exemptions for eTA?

I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?

Does having an eTA automatically mean that I am allowed to enter Canada?

How long can a client stay in Canada with their eTA?

Do I have to print anything to prove that I have an eTA?

Can I withdraw my eTA application?

If my eTA is cancelled after I get one, can I travel?

What happens if I get a new passport after I have received an eTA?

My application for an eTA was refused. Is there a way I can appeal?

When should my client apply for their eTA?

Is there a way for clients to confirm the status of their eTA?

Can I review the eTA application before I submit it?

Can I make changes to my client’s eTA after it has been approved?

Is the eTA linked to a client’s passport number?

Can I use my email address when I apply for an eTA on behalf of a client?

What happens if I entered the wrong passport number on my client’s eTA application form?

How long will it take to process my eTA application?

I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?

I have to submit documents for my eTA application. How can I find out what documents I need to provide?

I need to submit documents in a secure IRCC account for my eTA application. How can I do this?

What information will I get by email after I apply for an eTA?

Will IRCC email me when my eTA is approved?

Why am I not receiving any emails from IRCC about my eTA application?

I applied for an eTA on a different website. How do I verify if I have a real eTA?

What do I do if my application for an eTA is not approved right away?