FAQ Visa and Immigration Program Temporary residence Electronic Travel Authorization (ETA)

Electronic Travel Authorization (ETA)

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Are there any age exemptions for eTA?
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I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?
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Does having an eTA automatically mean that I am allowed to enter Canada?
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How long can a client stay in Canada with their eTA?
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Do I have to print anything to prove that I have an eTA?
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Can I withdraw my eTA application?
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If my eTA is cancelled after I get one, can I travel?
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What happens if I get a new passport after I have received an eTA?
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My application for an eTA was refused. Can I get a refund?
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My application for an eTA was refused. Is there a way I can appeal?
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When should my client apply for their eTA?
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Is there a way for clients to confirm the status of their eTA?
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Can I review the eTA application before I submit it?
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Can I make changes to my client’s eTA after it has been approved?
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Is the eTA linked to a client’s passport number?
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Can I use my email address when I apply for an eTA on behalf of a client?
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What happens if I entered the wrong passport number on my client’s eTA application form?
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How long will it take to process my eTA application?
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I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?
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I have to submit documents for my eTA application. How can I find out what documents I need to provide?
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I need to submit documents in a secure IRCC account for my eTA application. How can I do this?
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What information will I get by email after I apply for an eTA?
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Will IRCC email me when my eTA is approved?
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Why am I not receiving any emails from IRCC about my eTA application?
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I applied for an eTA on a different website. How do I verify if I have a real eTA?
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What do I do if my application for an eTA is not approved right away?